📄 User Agreement — Пустыня VPN
Provider: Пустыня VPN
Published: September 14, 2026
1. General provisions
1.1. This User Agreement (the "Agreement") governs the use of the Пустыня VPN online service — the Telegram bot, the desertvps.online website and the account area on it (the "Service") — provided by the Administration, i.e. the provider named above (also "we").
1.2. By using the Service, including starting the bot, registering, paying for services or accessing materials, the User confirms that they have read this Agreement in full and accept all of its terms.
1.3. If the User does not agree with the Agreement, the User must stop using the Service.
2. Nature of services and digital goods
2.1. The Service provides intangible digital goods and services, including but not limited to: VPN access for personal use, informational and educational materials (setup instructions and guides), consultations, digital products and service offerings.
2.2. Availability, speed, and server locations may vary.
2.3. Materials provided through the Service may include:
• information from public sources;
• original materials of the Administration and/or third parties;
• analytical reviews, collections, recommendations, structured data.
2.4. The User understands and agrees that the value of the Service's digital goods and services lies in systematization, analysis, presentation, guidance, support and updates, not in the exclusivity of individual pieces of information.
2.5. The Service does not claim or guarantee that individual elements of its materials are unique, exclusive or unavailable elsewhere.
3. Accounts & subscriptions
3.1. Access is linked to your Telegram account or to your account on the website. Subscription duration and traffic limits are shown before purchase.
3.2. A free trial may be offered once per user.
3.3. Up to three devices can be connected to one subscription at the same time.
4. Disclaimer of warranties and liability
4.1. The Service is provided "AS IS".
4.2. The Administration does not guarantee:
• that the Service will meet the User's expectations;
• any financial, commercial, professional or other results;
• uninterrupted and error-free operation of the Service.
4.3. The Administration is not liable for:
• any direct or indirect losses, including lost profits;
• data loss;
• consequences of the User applying the materials received;
• actions or omissions of third parties;
• issues caused by third-party apps, networks, or the User's device configuration;
• temporary technical failures and access restrictions.
4.4. All decisions to apply materials, recommendations and services are made by the User independently and at their own risk.
5. Lawful and acceptable use
5.1. The Service is not intended to encourage, organize or facilitate unlawful activity.
5.2. The User undertakes to use the Service only in accordance with applicable law and third-party rules.
5.3. You must not use the Service for illegal activity, spam, hacking, copyright infringement, or actions that harm the network or other users.
5.4. The User bears full responsibility for the lawful use of the Service's materials and services.
6. Intellectual property
6.1. All materials published in the Service are protected by intellectual property law.
6.2. The User may not copy, distribute, resell, transfer to third parties or otherwise use the Service's materials without the right holder's permission.
6.3. Infringement of intellectual property rights may result in restricted access to the Service without compensation.
7. Access restriction
7.1. The Administration may suspend or restrict the User's access to the Service in the event of:
• a breach of this Agreement;
• detected abuse;
• requirements of law or payment providers.
7.2. We may suspend or terminate access for violations without refund.
7.3. Restriction of access does not release the User from obligations that arose earlier.
7.4. The Administration reserves the right to refuse service to Users whose actions may create elevated risks for the Service, payment providers or third parties.
8. Payments and refunds
8.1. Services and digital goods are paid for on the terms shown in the Service before payment. Prices are displayed in the bot and in the account area before payment.
8.2. Paid plans may be billed:
• in RUB by bank card or SBP (KASSA);
• in USD via cryptocurrency (Heleket);
• with Telegram Stars.
8.3. Due to the intangible nature of digital goods and services, payments are not refunded once access has been provided (the subscription is activated), except in the cases listed below and where applicable law requires otherwise.
8.4. A refund is possible only if:
• the service was not provided due to a technical fault of the Service;
• access to the digital goods was not actually provided.
8.5. To request a refund, the User must contact support within 24 hours of payment.
8.6. Refund decisions are made by the Administration on a case-by-case basis.
8.7. The User undertakes not to initiate a chargeback through payment systems without first contacting the Service's support.
9. Privacy
9.1. The Administration may collect the minimum technical data necessary to operate the Service.
9.2. The Administration takes reasonable measures to protect data but does not guarantee the absolute security of transmitted information.
9.3. See the Privacy Policy for details.
10. Changes to the terms
10.1. The Administration may amend this Agreement.
10.2. The current version of the Agreement is published in the Service.
10.3. Continued use of the Service means the User accepts the updated terms.
11. Contact information
11.1. For any questions, the User can contact support via the bot: Telegram https://t.me/desertvpn_support_bot
By using the Service (including starting the bot and/or sending the /start command), the User confirms that they have read this Agreement and accept its terms in full.
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